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Swim lanes are a visual representation of a user’s journey through a process or workflow. They are often used in process mapping to show how different activities or tasks are distributed among various stakeholders, such as users, departments, or systems.

Swim lanes typically consist of a vertical axis that represents different stakeholders, and a horizontal axis that represents the various stages or steps in the process. Each stakeholder is assigned a specific lane or row, and their activities or tasks are represented as blocks or rectangles within their respective lanes.

Swim lanes can be used to identify areas of inefficiency or bottlenecks in a process, as well as to identify areas for improvement. By visualizing the steps and activities involved in a process, stakeholders can gain a better understanding of how the process works and how it can be optimized to improve the user experience.

Swim lanes can be used in a variety of UX-related contexts, such as user journey mapping, process mapping, and workflow analysis. They are a flexible and intuitive tool for representing complex processes and can help stakeholders to visualize and understand how different activities and tasks are distributed among various stakeholders.


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