Contextual Inquiry is a research method that includes a combination of contextual (on-site) observation and user interviews. This type of inquiry provides first-hand understanding of the user’s process, practices, and behaviors. The researcher observes the user and when further understanding is needed, the researchers ask how, why, and further clarrification-type questions.
Additional Resources:
+ Contextual Inquiry: Inspire Design by Observing and Interviewing Users in Their Context
