Contextual Inquiry

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Contextual Inquiry is a research method that includes a combination of contextual (on-site) observation and user interviews. This type of inquiry provides first-hand understanding of the user’s process, practices, and behaviors. The researcher observes the user and when further understanding is needed, the researchers ask how, why, and further clarrification-type questions.

Additional Resources:

+ Contextual Inquiry: Inspire Design by Observing and Interviewing Users in Their Context

+ Putting UX in Context with Contextual Inquiries

+ THINK: Contextual Inquiry

+ Go Beyond User Interviews with Contextual Inquiry


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