UX Methods and Terms Library

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5E Experience Model
5E Experience Model
A
A/B Testing
A/B Testing
Affinity Diagramming
Affinity Diagramming
Archetypes
Archetypes
B
Backcasting
Backcasting
Behavior Mapping
Behavior Mapping
Bullseye Mapping
Bullseye Mapping
Buzz Reports
Buzz Reports
C
Card Sorting
Card Sorting
Case Studies
Case Studies
Cognitive Mapping
Cognitive Mapping
Competitive Testing
Competitive Testing
Concept Sketching
Concept Sketching
Content Analysis
Content Analysis
Content Audit
Content Audit
Contextual Inquiry
Contextual Inquiry
Convergence Maps
Convergence Maps
Cultural Probe
Cultural Probe
Customer Experience Audit
Customer Experience Audit
D
Diary Studies
Diary Studies
E
Empathy Map
Empathy Map
Ergonomic Analysis
Ergonomic Analysis
F
Fly On The Wall
Fly On The Wall
Focus Groups
Focus Groups
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H
Heuristic Evaluation
Heuristic Evaluation
How Might We
How Might We
I
Ideation Session
Ideation Session
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K
L
M
N
O
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POEMS Matrix
A structured observation method that documents facts and insights on PEOPLE | OBJECTS | ENVIRONMENTS | MESSAGES | SERVICES. Each area listed in POEMS is documented with the goal of revealing behavioral patterns, successes, challenges, and pain points.

PEOPLE: Who are the people, what are their roles, behaviors, etc?

OBJECTS: What artifacts are being used, tools, and interactions?

ENVIRONMENTS: Where are the users? Where do they spend the most time and engagement? And what in the environment affects their actions?

MESSAGES: How do they communicate? Is it personal, social, etc? What is the language or method – verbal, digital, interactions, or physical?

SERVICES: What apps, and access types are used or dependent on? How, why, and for what purpose?

<img src=”http://uxtools.net/wp-content/uploads/2022/12/poems.png”>
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